Free Shipping Over $100 · Satisfaction Guarantee · Handcrafted by Artisans
Shipping & Returns
Every Bags In Leather product is handcrafted in our workshop in Morocco and shipped worldwide via premium express couriers. Here’s everything you need to know about shipping and returns.
Shipping & Delivery
Where We Ship
We currently ship to the United States, United Kingdom, Canada, and Australia. All orders are shipped via DHL Express or FedEx to ensure your bag arrives safely and quickly.
Have a question about shipping to another country? Contact us at contact@bagsinleather.com — we’ll do our best to help.
Shipping Rates & Delivery Times
| Region | Delivery | Cost |
|---|---|---|
| United States | 5–8 business days | FREE over $100 |
| United Kingdom | 4–7 business days | FREE over $100 |
| Canada | 6–9 business days | FREE over $100 |
| Australia | 7–10 business days | FREE over $100 |
All shipments are sent via Express Air through DHL Express or FedEx.
Processing Time
Each bag is carefully inspected for quality before it leaves our workshop. Please allow 3–5 business days for order preparation. We do not process or ship orders on weekends or holidays.
Order Tracking
Once your order ships, you’ll receive an email with your tracking number. Please allow 24–48 hours for the first tracking scan to appear.
If it’s been more than 48 hours with no tracking updates, contact us at contact@bagsinleather.com and we’ll look into it right away.
Customs, Duties & Taxes
As an international buyer, you are the “Importer of Record.” Any local VAT, GST, or import duties required by your country’s customs office are your responsibility and are not included in your shipping cost.
We provide all necessary commercial invoicing to ensure a smooth customs clearance process. We recommend contacting your local customs office for a fee estimate before ordering.
Returns & Refunds
30-Day Return Policy
Not in love with your bag? No problem. We offer a 30-day return window from the date of delivery — no questions asked. We want you to be completely happy with your leather companion.
Return Eligibility
To be eligible for a return:
- • The item must be unused and in its original condition
- • All original packaging, dust bag, and artisan tags must be included
- • Personalized or custom-made items cannot be returned
- • Items marked as Final Sale are not eligible for return
How to Start a Return
- Email us at contact@bagsinleather.com with your order number and the reason for your return.
- We’ll review your request and send you return instructions within 1 business day.
- Ship the item back in its original packaging and send us the return tracking number.
- Once we receive and inspect the item, your refund is processed within 5–7 business days.
Return Shipping Costs
- • Standard returns: Return shipping costs are the responsibility of the customer. Original shipping charges are non-refundable.
- • Orders with Package Protection: If you added Package Protection at checkout, you get a free return shipping label and a full product refund.
Refunds
Refunds are issued to your original payment method once your return is received and inspected. Please allow 5–10 business days for the refund to appear on your statement, depending on your bank or credit card company.
Exchanges
We don’t offer direct exchanges at this time. If you’d like a different item, simply return the original and place a new order.
Damaged or Incorrect Items
In the rare event that your bag arrives damaged or you receive the wrong item, we sincerely apologize — and we’ll make it right.
Email us at contact@bagsinleather.com within 7 days of delivery with:
- • Your order number
- • A photo of the damaged or incorrect item
- • A photo of the shipping packaging
We’ll send a replacement or issue a full refund at no extra cost to you — including return shipping.
Need Help?
Have a question we haven’t answered here? We’re happy to help.
Email: contact@bagsinleather.com
Response time: Within 24 hours, Monday–Friday (excluding holidays)